Welcome to Pure Living Space Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. As a company dedicated to creating healthier, more conscious living environments, we believe in transparent communication and reliable support for our global community of mindful consumers.

Product Questions

What types of products do you offer?
We specialize in non-toxic, eco-friendly products for creating healthier living spaces. Our collections include Air Purifiers, Baby/Toddler items, Bedroom essentials, Household Goods, Meditation and Yoga products, Personal Care items, Pet supplies, and Water Filtration systems. All our products are carefully vetted to meet our rigorous standards for quality and environmental responsibility.
Are your products really non-toxic and eco-friendly?
Absolutely. Every product in our collection undergoes strict evaluation to ensure it meets our standards for non-toxic materials, sustainable sourcing, and environmental responsibility. We prioritize American-made products that align with our commitment to reducing environmental impact while supporting ethical manufacturing practices.
Do you offer products for specific needs like allergies or sensitivities?
Yes, many of our products are specifically designed for individuals with allergies, chemical sensitivities, or those seeking to reduce their exposure to toxins. Our air purifiers, organic bedding, and natural personal care items are particularly popular among customers with these concerns. Feel free to contact our support team for personalized recommendations.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods to balance convenience with our environmental values:

Standard Shipping ($12.95): Handled by DHL or FedEx, delivering within 10-15 days after dispatch. Ideal for essentials you need quickly.

Free Shipping: Available on orders over $50 using EMS, delivering within 15-25 days after dispatch. This eco-friendlier option aligns with our commitment to reducing environmental impact.
How long does order processing take?
After you place your order, our team takes 1-2 days to carefully prepare and verify your items. We ensure everything meets our quality standards before shipping from our warehouse in Nashville, US.
Do you ship to my country?
We ship worldwide to help you create a healthier living space wherever you are! However, due to logistical constraints, we currently cannot deliver to parts of Asia and some remote regions. If you’re unsure about your location, please contact our support team for clarification.
How can I track my order?
After your order is dispatched, you’ll receive an email with a tracking link so you can monitor its journey in real-time. We believe in transparent communication, so you’ll always know where your items are during transit.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority. If any product doesn’t meet your expectations, you can return it within 15 days of receipt for a hassle-free refund or exchange. We strive to make the return process as straightforward as our product selection process.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the simple process and ensure your experience remains positive, reflecting our commitment to your wellness journey.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to provide flexible payment options for our global community of conscious consumers. All payments are processed securely through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your trust is as important to us as the quality of our products.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders more easily, save your preferences, and enjoy a more personalized shopping experience aligned with your wellness goals.

Company & Values

Where are your products made?
We proudly prioritize American-made products, supporting local manufacturing while ensuring high quality standards and reducing transportation emissions. Each product is selected to align with our values of sustainability and conscious consumption.
How does shopping with you reduce my environmental impact?
By choosing Pure Living Space Shop, you’re supporting American manufacturing, reducing carbon footprint through our eco-friendly shipping options, and selecting products designed for minimal environmental impact. Together, we’re making a positive impact, one delivery at a time.

Still Have Questions?

Our friendly customer service team is here to help you every step of the way, just as we do when curating products for your home.

Email: [email protected]

Address: 404 Summit Oaks Dr, Nashville, US 37221

Thank you for being part of our community of conscious consumers. Together, we’re creating healthier, more conscious living environments.