At Pure Living Space Shop, we’re committed to your complete satisfaction with our eco-friendly, non-toxic products. Just as we carefully curate items to enhance your living environment, we’ve designed a straightforward returns process to ensure your peace of mind.

Quick Summary: We accept returns within 15 days of delivery. Most items in new condition can be returned or exchanged, with a few exceptions for health and safety reasons.

Return Timeframe

You have 15 days from the date you receive your item to initiate a return or exchange.

Return Conditions

To be eligible for a return, your item must be:

  • In its original packaging
  • Unused and in the same condition you received it
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following product categories cannot be returned:

  • Personal Care items (opened or used products)
  • Water Filtration systems (once opened or installed)
  • Products from the Baby/Toddler category that have been removed from original packaging
  • Items specifically marked as final sale

We make exceptions for defective products, which will be replaced at no charge.

Return Process

Follow these simple steps to return an item:

  1. Contact Us: Email us at [email protected] with your return request within 15 days of delivery
  2. Provide Details: Include your order number, product details, and reason for return
  3. Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions
  4. Ship Your Return: Package the item securely and ship to our address (you’re responsible for return shipping costs)
  5. Processing: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund

Refund Timeline & Method

If your return is approved:

  • Timeline: Refunds are processed within 5-7 business days after we receive your returned item
  • Method: Your refund will be applied to your original payment method (credit card, debit card, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Depending on your card issuer’s policies, it may take additional time for the refund to appear on your statement.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – simply indicate your preference for an exchange when you contact us.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no cost to you.

Return Shipping Address

Pure Living Space Shop
404 Summit Oaks Dr
Nashville, US 37221

Return Request Template

To simplify your return process, you can use the following template when emailing us:

Subject: Return Request – Order #[Your Order Number] Dear Pure Living Space Shop Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify – wrong size, defective, changed mind, etc.] Preferred Resolution: [Refund / Exchange for (specify product)] I confirm that the item is in its original condition and packaging. Thank you for your assistance. Best regards, [Your Name] [Your Email Address] [Your Phone Number (optional)]

Questions?

If you have any questions about our returns policy, don’t hesitate to contact us at [email protected]. We’re here to help ensure your experience with Pure Living Space Shop is as pure and satisfying as our products.

Thank you for choosing Pure Living Space Shop for your wellness journey.