At Pure Living Space Shop, we’re dedicated to creating a seamless experience from the moment you place your order to when it arrives at your doorstep. Our commitment to your wellness journey extends beyond our eco-friendly products to include transparent shipping and returns policies designed for your peace of mind.
Quick Summary
We offer global shipping with two delivery options and accept returns within 15 days of delivery for most items in new condition. Some products cannot be returned for health and safety reasons.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
We ship worldwide (excluding some remote areas and parts of Asia). Please allow additional time for international customs clearance.
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Returns & Exchanges
Return Timeframe
You have 15 days from the delivery date to initiate a return or exchange request.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- In its original packaging
- Unused and in the same condition as received
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, we cannot accept returns for the following product categories:
- Personal Care items (once opened or used)
- Water Filtration systems (once opened or installed)
- Baby/Toddler products that have been removed from original packaging
- Items specifically marked as “final sale”
Note: We make exceptions for defective products, which will be replaced at no charge.
Return Process
Follow these simple steps to return an item:
- Contact Us: Email us at [email protected] with your return request within 15 days of delivery
- Provide Details: Include your order number, product details, and reason for return
- Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions
- Ship Your Return: Package the item securely and ship to our address (you’re responsible for return shipping costs)
- Processing: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund
Refund Timeline & Method
If your return is approved:
- Timeline: Refunds are processed within 5-7 business days after we receive your returned item
- Method: Your refund will be applied to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Depending on your card issuer’s policies, it may take additional time for the refund to appear on your statement.
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – simply indicate your preference for an exchange when you contact us.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no cost to you.
Return Shipping Address
Pure Living Space Shop
404 Summit Oaks Dr
Nashville, US 37221
Questions?
If you have any questions about our shipping or returns policy, don’t hesitate to contact us at [email protected]. We’re here to help ensure your experience with Pure Living Space Shop is as pure and satisfying as our products.
Thank you for choosing Pure Living Space Shop for your wellness journey.